In the previous post, I discussed how government is a complex, hierarchical, and siloed institution and offered reasons for a civic staff digital literacy program as a workforce development intervention. To continue, in this final post, I elucidate the value of resilience in government innovation practices. Seeing the deficiencies of the common “problem-solving” approach, I lay out the components of our inquiry-driven design process. I end with a final note about how government should take cues from the civic tech community to embrace experimentation and collaborative thinking and making.
In this shifting economic and technological landscape, what role should civic staff play? How do civic staffers continue to meet the demands of their daily work while managing the imperative to adapt to new technical modalities of work? How could technology not only facilitate the civic workflow but also inspire ethical reflections of civic work?